Customized Support

Iron Horse Advisory is committed to providing exceptional client support tailored to the specific needs and preferences of each organization. Our support structure ensures clients receive the appropriate level of assistance, guidance, and resources at every stage of their journey with us.

 

Levels of Support and Engagement

 

1. Basic Support

• Access to Resources: Clients have access to a range of resources, including guides, templates, and toolkits, to assist with project and process development.

• Email Support: Our team is available to provide assistance and answer questions via email, ensuring timely responses to client inquiries.

• Regular Updates: Clients receive regular updates on industry trends, best practices, and relevant insights through newsletters and reports.

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2. Premium Support

• Dedicated Account Manager: Each client is assigned a dedicated account manager who serves as their primary point of contact, ensuring personalized and consistent support.

• Monthly Check-Ins: Regular monthly check-ins with the account manager to discuss progress, address concerns, and plan next steps.

• Phone Support: Clients have access to phone support for more immediate and detailed assistance.

• Access to Webinars and Workshops: Clients can participate in exclusive webinars and workshops on relevant topics and best practices.

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3. Enterprise Support

• Enhanced Account Management: Clients receive support from experienced consultants in addition to their dedicated account manager.

• Bi-Weekly Consultations: More frequent consultations (bi-weekly) to provide ongoing guidance, strategy development, and problem-solving assistance.

• On-Site Visits: Periodic on-site visits by our consultants to provide hands-on support, conduct training sessions, and facilitate workshops.

• Priority Response: Priority access to support services with faster response times and dedicated support lines.

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4. A La Carte Support

• Flexible Engagements: Support is available on an as-needed basis for clients who require occasional assistance or expertise for specific projects or challenges.

• Project-Based Support: Dedicated support for specific projects, including project planning, execution, and post-implementation review.

• Consultation Packages: Clients can purchase consultation packages for a set number of hours or days to receive expert advice and support.

 

This streamlined approach ensures that Iron Horse Advisory can meet the diverse needs of our clients, providing the right level of support and engagement to drive their success. Whether clients require basic guidance, enhanced support, or flexible, on-demand assistance, we are equipped to deliver exceptional service and results.